User Research

Product intelligence that moves at the speed of your roadmap. Finally.

Continuous customer and market intelligence, AI-powered synthesis, and roadmap decisions all in one place. Built for product teams who need to move fast and build right.

23M+ INITIATIVES PLANNED
1000+ Customers
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4.3/5 on G2

“For any team looking to take products to market rapidly, there is no other solution in the market like it. It gives you transparency, visibility, clarity, and insight—all from the people you're trying to serve.”

— Andres A, Chief Product Officer

Powering customer-first innovation with the world's top teams.

Zions Bancorporation
Zebra
Western Governors University
VirginAtlantic
Verifone
Trane Technologies
Teach For America
Standard Life
SLB
Shell Energy Solutions
Schneider Electric
Northwestern University
National Vision
National Van Lines
Mirion Technologies
Ministry of Justice
Michelin
Medtronic
Lexmark
Lockheed Martin
Hubspot
Gulfstream
GDOT
ecolab
Dollar Tree
Crate&Barrel
Brightstar
Boston Dynamics
Boomberg Industry Group
Amica
“ProductPlan gives us tools for roadmapping, for planning releases, and for collecting customer feedback. ProductPlan gives us the essentials for bringing that together in one place.”
Verified User in Computer Software
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Verified G2 User
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3

AUDIENCE TYPES FOR SURVEYS

6

QUESTION TYPES

4.3/5

RATED ON G2 BY PRODUCT TEAMS
1
LISTEN

Listen continuously. Decide confidently.

The best product decisions are grounded in real, current customer signals. ProductPlan gives your team a continuous stream of customer intelligence, synthesized by AI and connected directly to your roadmap, so every decision you make is backed by evidence you can stand behind.

27%
of product teams cite lack of customer insight as a top driver of roadmap misalignment. ProductPlan’s Product Intelligence closes that gap, giving teams the continuous customer signals they need to prioritize with confidence.
Source: State of Product Mangement 2026

Everything you need to collect intelligence, in one place:

Research Surveys
Build and launch surveys in minutes. Six question types, screener logic, and prototype testing. No research ops team required.

ProductPlan Panel
Pre-screened, verified professionals delivered in 24 hours. Target by role, company size, and industry.

Bring Your Own (BYO)
Survey your existing customer list directly, with the option to provide gift card incentives handled through the platform.

AI Moderator
Asks real-time adaptive follow-up questions based on each participant’s response, the qualitative depth a static form never could.

See how Research Surveys work
2
UNDERSTAND

From raw feedback to real insight. Instantly.

ProductPlan’s Product Intelligence synthesizes every response, open-text answer, and participant conversation into clear, structured insight ready for your team to act on the moment it arrives.

1-click

With one click, AI Feedback Summary turns all survey responses into a structured, shareable report you can act on immediately.

Three ways ProductPlan turns feedback into understanding:

AI Feedback Summary
Structured synthesis of every response, generated in one click.

Research Agent
Chat directly with your data. Ask “what did enterprise customers say about pricing?” and get answers grounded in real responses.

Intelligent Personas  [Coming Summer 2026]
Auto-generate and refresh personas as new feedback arrives. See goals, problems, and which roadmap items are impacted by each persona.

Learn about the Research Agent
3
DECIDE

Every decision. Backed by proof.

ProductPlan is where customer intelligence and roadmap decisions live in the same space. Every priority is backed by traceable evidence your team can stand behind and every stakeholder can see.

How ProductPlan closes the loop from insight to decision:

Research connected to planning
Every insight is surfaced and ready to inform the initiatives it supports, so stakeholders know why something made the plan.

Always-on stakeholder visibility
Viewers get read-only access to all surveys and feedback without a creator license.

One platform. No context switching.
Every survey, summary, and insight lives inside ProductPlan, the same place your strategy and roadmap live.

Walk into any room with proof
Every decision is traceable to real customer evidence you can stand behind.

See how insights connect to your roadmap
See it yourself

Five minutes. Just you and a tour at your own pace.

Take a tour and see how ProductPlan brings customer intelligence, AI synthesis, and roadmap decisions into one place. At your own pace, on your own schedule.

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WHY PRODUCTPLAN

Intelligence That Builds Conviction

Always-on intelligence
ProductPlan keeps customer intelligence flowing continuously so every decision your team makes is grounded in real, current data and insights.
Evidence behind every decision
Surface customer research alongside your roadmap so every priority has a clear, visible story. Stakeholders always know the why behind what gets built.
From signal to roadmap in one platform
Research, synthesis, and roadmap decisions all live in the same place. One platform, one workflow, one source of truth.

How ProductPlan Compares

Not all customer intelligence tools are built the same. The differences matter more than you’d think.

What you need your product intelligence platform to do
Run AI-moderated research surveys with verified respondents delivered in 24 hours
Native
No
No
No
Synthesize all customer feedback into a structured report with one click
Native
Partial
Partial
No
Chat directly with your research data to uncover insights on demand
Native
No
No
No
Link customer evidence directly to roadmap items with full traceability
Native
Partial
Yes
No
Give stakeholders read-only access to all research and feedback without a paid license
Unlimited free viewers
Per seat
Per seat
Per seat
Auto-generate and refresh personas as new customer feedback arrives
Coming Soon
Partial
Partial
No
Strategy, discovery, roadmap, and customer intelligence in one connected platform
Native
Yes
Partial
No
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Frequently Asked Questions

ProductPlan offers a self-guided product tour so you can experience the full platform before speaking to sales. To explore pricing plans and trial options, visit the ProductPlan pricing page or book a demo with the team.

ProductPlan's Product Intelligence Platform is the intelligence layer that helps product teams decide what to build, why it matters, and how to win. Before they build. It brings together Research Surveys, a Product Intelligence Layer for Personas, Multi-Product Segments, and a Research Agent, plus AI Feedback Summaries, in one connected platform, so every roadmap decision is grounded in real customer evidence that is visible, traceable, and always current.

Product discovery software helps product teams identify, validate, and prioritize what to build before committing engineering resources. ProductPlan's product discovery capabilities include AI-moderated research surveys, a LinkedIn-verified respondent panel, AI synthesis of customer feedback, and direct connections between insights and roadmap items, giving teams the evidence they need to build with confidence.

Idea management software gives product teams a structured way to collect, organize, and evaluate product ideas from customers, stakeholders, and internal teams. ProductPlan's idea management capabilities include shareable intake forms, a central Ideas repository, AI-suggested initiatives based on patterns across submitted ideas, and direct links between ideas and roadmap priorities, all without requiring submitters to have a ProductPlan account.

ProductPlan collects customer feedback through three channels: Research Surveys sent to your own list (BYO), LinkedIn-verified respondents via the ProductPlan Panel, and shareable Ideas Forms for lightweight stakeholder input. All three require no ProductPlan account for participants. Responses flow directly into Product Intelligence, where AI synthesizes them into structured insights connected to your roadmap.

The AI Moderator is an agentic AI that asks real-time adaptive follow-up questions during a survey based on each participant's response. Rather than every participant receiving the same static questions, the AI Moderator detects the depth and quality of each answer and probes further when needed, surfacing the kind of qualitative insight that standard surveys consistently miss. It runs automatically on ProductPlan Panel surveys and can be configured for BYO surveys with up to three follow-up questions per response.

ProductPlan does more than collect survey responses. It connects them to every decision your team makes. The AI Moderator adds qualitative depth that static surveys miss. The Research Agent lets you ask follow-up questions directly against your data. AI Feedback Summary synthesizes all responses into a structured report in one click. And every insight lives inside ProductPlan alongside your strategy and roadmap, so intelligence is never isolated from the decisions it should inform.

ProductPlan and Productboard both centralize customer feedback, but differ significantly in what happens next. ProductPlan connects insights directly to roadmap items with traceable evidence, synthesizes all feedback with AI in one click, and gives stakeholders read-only access without a paid license. Productboard requires a login for stakeholder access and does not offer AI-moderated research or a LinkedIn-verified respondent panel.

Aha! is a broad product lifecycle suite focused primarily on strategy and roadmapping. ProductPlan's Product Intelligence capabilities go further on the customer insight side — offering AI-moderated research surveys, a LinkedIn-verified respondent panel delivering responses in 24 hours, one-click AI synthesis, and a Research Agent for on-demand analysis. Aha! does not offer native first-party research or AI-moderated surveys.

Yes. Participants in Research Surveys and Ideas Forms do not need a ProductPlan account to submit feedback. Survey participants access a ProductPlan-hosted page via a shared link, and Ideas Form submissions flow directly into Product Intelligence for your team to review and analyze, with no login required on either side.

Customer evidence from Research Surveys and Ideas Forms can be linked directly to specific roadmap items inside ProductPlan. This means every priority has a visible, traceable story, stakeholders with read-only access can see the customer evidence behind any decision without needing an editor license. Research and roadmap decisions live in the same platform, so intelligence never gets lost between tools.

Build what matters most. Prove it before you commit.

See how ProductPlan gives product teams the intelligence to pick the right thing, and the proof to stand behind it.
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4.3/5 on G2