In order to implement, manage, and deliver IT services, you need a roadmap that is simple enough to tell the story of your strategy while still engaging your primary stakeholders. IT service management roadmaps show the high-level view of what planned changes are on the horizon and the predicted timing of them throughout the year, without getting trapped into hard deadlines. Using an IT service management roadmap can aid IT managers in their discussions with different teams throughout their organization.

Key Features

  • Easily manage each initiative‚Äôs progress with a status-based legend
  • Timeline-based roadmap enables you to communicate the long-term strategy
  • Efficiently communicate your overall strategy to the wider organization with simple sharing capabilities

The long-term timeline view motivates your key change agents with a holistic understanding of your strategy at a glance. With a timeline view, you can accurately set expectations but also include any important dates. Recognize the order of each project at a glance by utilizing this classic Gantt chart style roadmap. Swimlanes visually divide each strategic service focus area. Communicate progress with this color-coded, status-based legend: completed, on track, at risk, and off-track. Unlike a static Gantt-chart, any changes in priorities can be easily made; enabling staying on course to be effortless.