What can we help you with?

FAQ

How does licensing work?

Our pricing is simple: We charge only for Editors of a roadmap. If you share your roadmap with Viewers, those…

What happens after my trial expires?

Once your free 30 day trial has expired your account converts to View Only. You’ll be able to sign in to ProductPlan and view your roadmap, but you will not longer be…

Can I get my roadmap information back out later?

Yes, all accounts have data export options for your Roadmap and Parking Lot information, including an XLS (spreadsheet) export.

How does Percent Complete get calculated?

One of the powerful features of ProductPlan is the ability to represent project completion information on a roadmap. When you link…

Can I move bars between roadmaps?

To move Bars or Containers between roadmaps, you will need to use the Move Lanes feature. Moving a Lane to…

Will the roadmaps I created during my trial remain in my account when I subscribe?

Yes, all of the data that you entered during the free trial will still be there when you sign up…

Does inviting someone to a roadmap automatically add them to my team plan?

Inviting someone to a roadmap is different from inviting them to join your team plan. Inviting someone to a roadmap…

What payment methods do you accept?

We accept credit cards online from Visa, MasterCard, American Express and Discover Card, and you will be billed in US…

Can I change my notifications preferences?

Both editors and viewers can set their preferences for receiving notifications. To change your preferences, click the bell icon at the…

Can I transfer team administrator rights?

Yes. The plan administrator can transfer rights to a different user at any time.  To do this, go to your Account…

Can I assign dates in ProductPlan?

ProductPlan helps you focus on strategic planning and communication rather than daily project management. Our customers often tell us that…

Integrating With Team Foundation Server

You can integrate ProductPlan with Visual Studio Team Services as well as the on premise version, Team Foundation Server (TFS).  You can set…

Integrating With an On-Premise JIRA Server

If your JIRA server is on-premise, you should still be able to integrate with ProductPlan. You will need to whitelist the…