Customer Spotlight: Orion Health

Maddy Kirsch
Marketing Coordinator at ProductPlan

Orion Health develops software solutions for healthcare organizations worldwide, helping to improve the care of 35 million patients. Founded in New Zealand in 1993, Orion Health now has 27 offices in nearly every region of the world.

Orion Health uses ProductPlan to create roadmaps that easily communicate vision and strategy to stakeholders across the company’s many teams and regions.

We chatted with Mark Robertson, Strategic Project Manager, to learn more. Here are some highlights from the conversation.

orion-healthWhat do you like most about ProductPlan?

Mark: “Most tools claiming to do roadmaps were cumbersome, hard to set up, and complicated to manage. I knew we’d end up not using them. But ProductPlan was a clean, visual roadmap tool — and it was so intuitive that you could start using it in minutes.”

What are you using ProductPlan for?

Mark: “The product roadmaps we’ve created with ProductPlan make it so much easier to quickly communicate information across teams. ProductPlan gives any of us in the company — no matter what team or part of the world — a common place to start a conversation about a project.”

How has ProductPlan saved you time?

Mark: “We were using highly detailed tools like JIRA, Excel® and an internal wiki to track everything. Sure, if a salesperson in the US or an executive in New Zealand knew exactly where to look, they could figure out what was going on. But otherwise, we really had no way of quickly communicating the high-level view of our ongoing projects”

How has ProductPlan helped your organization?

Mark: “Here’s an example of what we were up against our old approach. Our security team wanted to propose a new process, and we needed management buy-in. So they built a 12-column Excel spreadsheet to present the idea. When the steering committee saw it, their eyes glazed over, and they assumed we had no plan — because we weren’t visually depicting it for them. This time, [with ProductPlan], the stakeholders got it right away. We haven’t gone back to our old Excel model since!”

Read the Full Orion Health Customer Story: Visual Product Roadmaps Improve Communication